RETURN POLICY
VZ Grips is committed to ensuring your satisfaction and strive to make your shopping experience with us both positive and seamless. Please review the following terms for returning items to our company.
G-10 & Wood Disclaimer:
Please be aware that the colors and layers of G-10 and wood materials we use to make our grips will vary from one grip to another. Each grip is unique and may not be perfectly represented by the images on our website. This uniqueness is a characteristic of the G-10 material and is not considered a defect. Therefore, returns based solely on color or layer variations in the G-10 material are subject to our standard return policy.
Revolver Grip Disclaimer:
We recognize that many revolvers, particularly those with a long production history, exhibit a range of frame variations from the manufacturer. We diligently strive to ensure that our grips are compatible with as many frames as possible.
However, due to the inherently inflexible nature of G-10, achieving a perfect fit for every frame variation is not always possible. As such, grips returned solely because they do not fit a specific revolver or do not fit a revolver that they were not designed for, will not be considered defective. These returns will be processed in accordance with our standard return policy and the cost of shipping will not be refunded.
Processing Time:
The return process may take up to 30 days. Your patience is appreciated as we inspect returned items and process your refund or exchange.
Final Sales After 90 Days:
All sales become final 90 days from the date of receipt. Returns or exchanges will not be accepted beyond this period.
Returns Within 14 Days of Receipt:
Items returned within 14 days (2 weeks) of receipt will not incur any restocking fees, unless they were customized with additional modifications. Additional modifications include, but are not limited to, thumb notches, super scoops, beveled bottoms, round bottoms, bobtails, laser engravings, etc.
• Modified Items or Late Returns: If it has been more than 14 days (2 weeks) since you received your items, or if your items were manufactured with custom modifications, a $20 restocking fee may be applied.
Clearance Items:
Returns of clearance items may be subject to a $5 restocking fee.
Non-Refundable Shipping Costs:
Shipping costs will not be refunded for items that are not defective.
Condition of Returned Items:
All returns must be in like-new condition. Items should be returned in their original condition.
Direct Purchases Only:
All returns must have been purchased directly from VZ Grips. Items purchased from third-party vendors, such as Amazon, cannot be returned to VZ Grips.
Please ensure that you comply with the above conditions to facilitate a smooth return process. If you have any questions or require assistance with your return, our customer service team is here to help at [email protected]. Thank you for understanding and adhering to our return policy.
PRODUCTION TIMES
Please be aware that the majority of our grips are crafted on a made-to-order basis. This means that only a limited selection of items available on our site are "In-Stock" and ready for immediate shipment. Unless otherwise specifically stated on the product page, when placing an order assume that it will need to be manufactured before shipping.
On average, orders are typically ready to ship in less than one week. However, please allow up to 15 business days (3 weeks) for the production of your order. For grips that include custom laser engraving, please extend this allowance to up to 20 business days (4 weeks).
We are dedicated to providing you with high-quality, custom grips and appreciate your patience and understanding as we craft your order with the utmost care and precision. If you have any specific concerns or questions regarding production times, please feel free to reach out to our customer service team at [email protected]
SHIPPING
General Shipping Practices:
VZ Grips ships orders from Monday to Friday using UPS, FedEx, and USPS (for locations not serviced by UPS or FedEx, such as P.O. Boxes). Orders are processed and dispatched in the order they are received. You will be notified via email once your order has been shipped.
Domestic Shipping (The United States Including Alaska and Hawaii):Unless specifically requested otherwise, VZ Grips uses 2-Day Shipping via UPS® or FedEx® for all domestic orders. UPS® and FedEx® provide tracking for each order and guarantee delivery. Once an order is picked up by our carrier, we are not responsible for delays in shipping. However, if your order has not arrived within 3 business days of the expected delivery date, please contact us at [email protected]. In cases where orders are lost or damaged in transit by UPS or FedEx, we will replace the items at no cost to the customer.
International Shipping (Outside the United States):
International orders are shipped via UPS® (UPS Worldwide Expedited®) or FedEx® (International Priority). Shipping times for international orders will vary depending on the destination. In cases where orders are lost or damaged in transit by the carrier, we will replace the items at no cost to the customer. Please note that orders lost, damaged, or seized by customs authorities will not be replaced.
Promotional Shipping:
Any promotions offering free or discounted shipping apply only to domestic orders.
PAYMENT METHODS
Major Credit Cards:
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Your credit card information is encrypted and securely processed to ensure the protection of your personal data.
PayPal:
For customers who prefer the convenience of PayPal, we offer this option at checkout. PayPal is a widely trusted and secure payment service that allows you to pay directly from your PayPal account or use it to process credit card payments.
Google Pay:
Customers can use Google Pay for a fast and simple checkout process. This service allows you to pay using the payment methods saved in your Google account, providing a secure and efficient transaction.
Apple Pay:
Apple Pay is available for customers who wish to use their Apple devices for payments. This service offers an easy, secure, and private way to pay using your iPhone, iPad, or Mac.
We prioritize the security of your transactions and personal information. All payment methods provided are processed through secure gateways, ensuring your data's safety and confidentiality.
If you have any questions or concerns regarding our payment methods or encounter issues during your transaction, please do not hesitate to contact our customer service team for assistance at [email protected]. We are here to help make your shopping experience with us as convenient and secure as possible.
PRIVACY
VZ Grips will NEVER sell or give out any of your personal information to any other company or service. The information you send to VZ Grips is kept on an encrypted secure server.
VZ Grips uses the Google Analytics Demographics and Interest Reporting feature to identify trends in the usage of its website which may be published in reports for internal use.
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience.
Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initializing a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 60 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply. (FOR U.S. AND CANADA)
PRICING
VZ Grips is committed to accurate pricing on our website. However, due to the large number of products we sell, occasional pricing errors may occur. In such rare cases, VZ Grips does not take responsibility for the erroneous pricing. If a pricing discrepancy is detected, we will promptly notify you before shipping and confirm the correct price.